Ensure KYC documents are sourced as per policy
Need to ensure customers
Daily field visits and follow ups, ensure 100% coverage of field account, escalate problematic cases for further action, ensure feedback for each cases is documented at the end of day.
To maintain relationship with customer for the overdue payments. Handle and resolve customer queries effectively
To do reconciliation of payments and ensure timely deposit of cash payment in the system.
To comply with the process, procedures as defined and ensure its effective implementation at all times
To provide daily feedback to the supervisors and escalate problematic cases and initiation of legal actions where warranted, with the support of Legal team
To support the business on data quality management i.e. improving the quality of customer information available through timely feedback